Last Updated: January 2025

09bet Privacy Policy — Your Data, Your Rights

At 09bet, we take your privacy seriously. This policy explains exactly what personal data we collect when you use the 09bet platform, why we collect it, how we use it, and what rights you have over it. We've written it in plain language — no legal jargon designed to confuse.

Our Privacy Commitments
We never sell your personal data to third parties
Your data is encrypted in transit and at rest
You can request deletion of your data at any time
We only collect data that's necessary to operate your account
You'll be notified of any material changes to this policy

How 09bet Handles Your Privacy

Six principles that guide every data decision we make at 09bet.

Minimal Data Collection

09bet only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We don't collect data for the sake of it, and we don't hold onto it longer than we need to.

Bank-Grade Encryption

All data transmitted between your device and the 09bet platform is protected by SSL/TLS encryption. Sensitive data stored on our servers — including payment information and identity documents — is encrypted at rest using industry-standard protocols.

No Third-Party Data Sales

Your personal data is never sold, rented, or traded to any third party for marketing or commercial purposes. The only time we share your data with external parties is when it's strictly required to operate the platform or comply with legal obligations.

Access Controls

Access to your personal data within 09bet is restricted to staff who genuinely need it to do their jobs — such as our support team and compliance officers. All staff with data access are trained on data protection obligations and bound by confidentiality agreements.

Your Right to Control

You have the right to access, correct, and request deletion of your personal data at any time. You can also opt out of marketing communications, request a copy of the data we hold about you, and ask us to restrict how we process your information.

Transparent Updates

If we make any material changes to this Privacy Policy, we will notify you by email and display a prominent notice on the 09bet platform before the changes take effect. We won't change how we use your data without telling you first.

01 Who We Are

09bet is an online gaming platform operated at 09bet.co, serving players in Bangladesh with a wide range of casino games, fishing games, and live dealer experiences. When this Privacy Policy refers to "09bet", "we", "us", or "our", it means the operator of the 09bet platform.

This Privacy Policy explains how 09bet collects, uses, stores, and protects the personal data of anyone who visits or registers on the 09bet platform. It applies to all members regardless of how they access the platform — desktop, mobile browser, or the 09bet app.

By registering a 09bet account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.

02 Data We Collect

09bet collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

Category Examples When Collected
Identity Data Full name, date of birth, gender, nationality At registration and during KYC verification
Contact Data Email address, phone number, residential address At registration and when updated in account settings
Financial Data Payment method details, transaction history, deposit and withdrawal records When you make a deposit or withdrawal
Verification Data Government-issued ID, proof of address, selfie photos During identity verification (KYC)
Technical Data IP address, device type, browser type, operating system Automatically when you access the platform
Usage Data Games played, session duration, betting history, login times Automatically during platform use
Communications Data Support chat logs, email correspondence, feedback submissions When you contact 09bet support
We do not collect any special category data such as health information, political opinions, or biometric data beyond what is strictly required for identity verification purposes.

03 How We Use Your Data

09bet uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes that are incompatible with why it was originally collected.

  • Account Management: To create, verify, and maintain your 09bet account, including processing your registration and keeping your account details up to date.
  • Transaction Processing: To process deposits, withdrawals, and any other financial transactions you make on the platform.
  • Identity Verification: To verify your identity and age as required by our responsible gaming and anti-fraud obligations.
  • Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 09bet support team.
  • Platform Improvement: To analyse how members use the platform so we can improve game performance, fix bugs, and enhance the overall experience.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Responsible Gaming: To monitor gaming behaviour and identify members who may need support with problem gambling, and to enforce self-exclusion requests.
  • Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive them. You can opt out at any time.
  • Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

09bet processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contractual Necessity: Processing your data is necessary to fulfil our contract with you — i.e., to operate your 09bet account and provide the services you've signed up for.
  • Legal Obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
  • Legitimate Interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
  • Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing and Third Parties

09bet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We only share your data with external parties in the following limited circumstances:

  • Payment Processors: We share financial data with our payment processing partners to facilitate deposits and withdrawals. These partners are contractually bound to handle your data securely and only for the purpose of processing your transactions.
  • Identity Verification Providers: We use third-party KYC (Know Your Customer) services to verify your identity and age. These providers receive only the data necessary to complete the verification process.
  • Technology and Hosting Partners: Our platform infrastructure is supported by third-party hosting and technology providers. These partners operate under strict data processing agreements and are not permitted to use your data for their own purposes.
  • Legal and Regulatory Authorities: We may be required to disclose your data to law enforcement agencies, regulatory bodies, or courts if required by applicable law or a valid legal order.
  • Fraud Prevention Services: We may share data with fraud detection and prevention services to protect the platform and its members from financial crime.
Important: All third parties who receive your personal data from 09bet are required to maintain appropriate security measures and are prohibited from using your data for any purpose beyond what is strictly necessary.

06 Cookies and Tracking

09bet uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how members use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the 09bet platform:

  • Essential Cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and game loading. You cannot opt out of essential cookies.
  • Analytics Cookies: These help us understand how members navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
  • Preference Cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
  • Marketing Cookies: If you have opted in to marketing communications, these cookies help us show you relevant promotions and offers. You can opt out of marketing cookies at any time through your account settings.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the 09bet platform.

07 Data Retention

09bet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

  • Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
  • Transaction Records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
  • Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically 5 years after the end of the business relationship.
  • Support Communications: Retained for up to 3 years from the date of the last interaction, unless a longer period is required for dispute resolution or legal purposes.
  • Marketing Preferences: Retained until you withdraw your consent or request deletion.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

08 Your Privacy Rights

As a 09bet member, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within 30 days.

Right of Access

You can request a copy of all personal data that 09bet holds about you. We will provide this in a clear, readable format within 30 days of your request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly in your account settings.

Right to Erasure

You can request that we delete your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after your account is closed.

Right to Restrict Processing

You can ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved or while you verify the accuracy of data we hold.

Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you wish.

Right to Object

You can object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue.

09 Data Security

09bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the 09bet platform.
  • Encryption of sensitive data stored on our servers, including payment information and identity documents.
  • Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
  • Regular security audits and penetration testing of the 09bet platform infrastructure.
  • Two-factor authentication options for member accounts to prevent unauthorised access.
  • Staff training on data protection obligations and security best practices.
While we take every reasonable precaution to protect your data, no online platform can guarantee 100% security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

The 09bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on the 09bet platform, please contact us immediately at [email protected] so we can take appropriate action.

11 Changes to This Policy

09bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered members by email and display a prominent notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically. Your continued use of the 09bet platform after any changes take effect constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and contact our support team to request account closure and data deletion.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 09bet handles your personal data, please get in touch with our team:

We aim to respond to all data-related requests within 30 days. For urgent security concerns, please use live chat for the fastest response.

Your Privacy is Protected

Play at 09bet With Confidence

Now you know exactly how 09bet handles your data. Register your free account today and enjoy a secure, fair gaming experience built for players in Bangladesh — with your privacy always protected.